At Cabochon diamonds we want all our customers to love their jewellery, if for any reason you are not entirely satisfied with your purchase, we offer a 14 day returns policy from the date of purchase. Your order must be returned in perfect condition in original packaging and unworn with your returns form. Kindly note that Cabochon and Co does not accept refunds on any earring’s sale for hygiene reasons. A refund will be made to the purchaser upon request if goods have been received and returned within 14 days for the full purchase price less postage. If a ring is returned worn and or appears damaged, we will be returning to sender as per received. Imagery is now being recorded of all rings sent to customers as notary of original condition of item.

Please include name address order number and reason for refund.

Please allow 10 days for refunds to be processed after we receive your returned item.

We offer a 6 month guarantee on all jewellery.

To return an item

Please contact us directly and we will be happy to issue a returns address.

We do not offer an exchange on our items.

If your item is faulty or you have received an incorrect item by Cabochon, please return and a refund of postage will be issued

Faulty Item

If an item is faulty, please return the item within 2 weeks of contacting us for review of the item

Sale items

All sale items must be returned within 7 days of being received by the customer. A refund will only be guaranteed if the item is returned within the timelines stated above.

Pre-order items

If you have placed an order for any item that is on pre-order, please be aware that any additional items purchased will not be shipped until your pre-order is ready to be dispatched.

Care Guide

Remove your Jewellery when pursuing outdoor sports and activities, including gardening and swimming, and when you are doing heavy housework.

Avoid excessive impact against hard surfaces, and contact with perfumes, cosmetics and household chemicals.

Never remove Jewellery by pulling directly on any of the stones.

As with all Jewellery, regularly cleaning is important as soaps, lotions and other everyday items dirt build up can reduce the brilliance of the stones.

Jewelry set with stones can be maintained with a non-abrasive  jewellery cleaner.

Ultra-sonic cleaning is not safe for many gemstones so we advise against this method.

Professional cleaning and servicing  is highly recommended at least once a year.

All our jewellery is white gold plated to improve its appearance.  As the plating wears off over time, it is a good idea to have your jewellery re-plated when there are signs of wear.

Tarnishing of silver is a normal process that is caused by oxidization and moisture from air as well as sunlight. To reduce tarnish and keep your pieces tarnish free for months at a time, it is recommended that you keep sterling silver jewelry in an air-tight protective bag made of tarnish proof cloth or you can use a plastic zip lock bag. Storing jewelry this way also prevents it from rubbing against other surfaces which may cause scratching making it more difficult to clean.

Always Remember

Jewellery should be the last item you put on and the first item you take off!

xo

Love

Lisa & Leanne