Returns Policy

At Cabochon diamonds we want all our customers to love their jewellery, if for any reason you are not entirely satisfied with your purchase, we offer a 14 day returns policy from the date of purchase. Your order must be returned in perfect condition in original packaging and unworn with your returns form. Kindly note that Cabochon and Co does not accept refunds on any earring’s sale for hygiene reasons. A refund will be made to the purchaser upon request if goods have been received and returned within 14 days for the full purchase price less postage. If a ring is returned worn and or appears damaged, we will be returning to sender as per received. Imagery is now being recorded of all rings sent to customers as notary of original condition of item.

Please include name address order number and reason for refund.

Please allow 10 days for refunds to be processed after we receive your returned item.

We offer a 6 month guarantee on all jewellery.

To return an item

Please contact us directly and we will be happy to issue a returns address.

We do not offer an exchange on our items.

If your item is faulty or you have received an incorrect item by Cabochon, please return and a refund of postage will be issued

 

Faulty Item

If an item is faulty, please return the item within 2 weeks of contacting us for review of the item

Sale items

All sale items must be returned within 7 days of being received by the customer. A refund will only be guaranteed if the item is returned within the timelines stated above.

Pre-order items

If you have placed an order for any item that is on pre-order, please be aware that any additional items purchased will not be shipped until your pre-order is ready to be dispatched.